Monitors AnyWhere | Monitors AnyWhere Connect - Privacy Policy
Privacy Policy for using Monitors AnyWhere Connect
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Monitors AnyWhere – Privacy Policy

Privacy Policy – (Version 1.5)

Principles

At Monitors AnyWhere, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.

We use your data solely to provide you with services in which you enroll. Our business is providing digital signage services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.

Who We Are

Monitors AnyWhere is a subsidiary of Greenware Technologies. Greenware Technologies is an Israeli company which its headquarters located at Taas 10, Kfar Saba, Israel. You can find more information in www.greenware.co.il.

How we use your personal information …

Monitors AnyWhere are committed to keeping information provided by you confidentially and we shall always be transparent with you about how we are using your details.

This policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details. For example, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.

How do we obtain your information & why?

In all cases where we collect personal information, we will always tell you why we need the information and how we will use it.

Downloads and Evaluations

When you download an evaluation of one of our products we will ask you for contact information. This contact information is used to provide you with important information regarding the evaluation of the product. This information is also passed to our sales team who will contact you to help answer any questions during your evaluation.

Business contacts

If you have made contact with us, or us with you, whether that be through networking via social media or in person, we shall add your name, company and contact details to our CRM together with appropriate and relevant notes, such as details of our discussions, meetings, marketing contacts etc.

Support inquires

Our support team will ask you for contact information if you contact them with any questions or support queries. The information you provide to our support team is only used to provide you with updates regarding the support issue you raise with us.

Our support team is using Zendesk chat platform to receive your support requests and walk you through the process to solve the issue you’ve encounter. You can read more about Zendesk’s compliance with GDPR here.

Subscriptions to Mailing lists

When you contact us via any of the above methods we may ask you if you would like to be kept informed about product offers and updates. If you answer yes to this question then you will be added to our mailing list which you can unsubscribe to at any time.

Signage Data

Signage Data is data that users enter and upload into our Online Monitors AnyWhere service to use as signage content. This data can only be managed and modified over an HTTPS connection that requires a valid username/password combination to establish. This data is stored on Amazon AWS data servers and is backed up daily, to two different geographical locations on alternate days. The Signage Data is transferred for playback to the players using an HTTP connection since it is considered to be for public consumption when shown on screens. It is possible to protect Signage Data that is transferred to players for playback when using the Pro subscription.

Service data that you give us

We require you to sign up for an account (either a trial or paid) to use our Online Monitors AnyWhere service. When you do, we’ll ask for personal information, like your name, company name and email address. For a paid subscription additional information such as telephone number or credit card.

We retain the right to hold and use Service Data to provide our services, report usage and to provide our payment processors with the information they need to process payments.

Diagnostic data that we get from your use of our Online Monitors AnyWhere

We collect information about the services that you use and how you use them. This information includes:

  • Device information
    We collect device-specific information (such as operating system version and possibly a unique device identifier). Monitors AnyWhere does not associate this information with any third party services or data. This information may be used to uniquely identify a player in order to show the correct content, to help us support you when you report a problem and to check that the number of concurrently active players does not exceed the number of licensed devices.
  • Log information
    When you use our services or view content provided by Monitors AnyWhere, we automatically collect and store certain information in server logs. This includes:

    • details of how you used our service to play back your content.
    • Internet protocol address.
    • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
    • cookies that may uniquely identify your browser or your account. Log information is typically kept for a few weeks to enable “post mortem” analyses of problems and to analyse short-term trends.
  • Location information
    When you use Monitors AnyWhere, we may collect and process information about your location. This is only an estimation of your location that is made by from your IP address. This location can be quite inaccurate. The location is used to infer the time zone you are using. This time zone information can easily be overruled by setting the time zone for your company or the player.
  • Unique application numbers
    Certain devices include a unique device/application number when they communicate with our services. This number and information about your installation (for example, the operating system type and application version number) may be sent to Google when you install or uninstall our Android or ChromeOS app or when that service periodically contacts our servers, such as for automatic updates.
  • Local storage
    We may collect and store information (including non-personally identifiable information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Information we collect when you are signed in to Monitors AnyWhere is not associated with any third party service or data sets.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not store any personal data in the cookies that we use, or store the information anonymously to assist us in the running of the site, or for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies.

 

Depending on the browser you use, you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them,

 

visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How we store your information

All information is stored either in our datacentre in the US or on cloud servers hosted in the US. We store customer and evaluation customer data in a robust CRM system and ensure that only authorised members in our teams have access to your personal information. This CRM system is hosted in the US.

Your Secure and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. Links to descriptions of relevant policies and certifications of each of these parties are given. They all report sufficient support for processes, policies and measures relevant to the GDPR.

Heroku and Salesforce (Heroku is a subsidiary of Salesforce)

Amazon AWS

Who do we share with?

Monitors AnyWhere will never sell your information or share it with any third party. However, we will share your details with any government agency entitled to this information by law and for Downloads and Evaluations in designated countries, we will pass your contact details to our authorised partner in your country of origin. For details of the Monitors AnyWhere Partners in each country please contact us.

Your Rights

The DPA gives you a number of specific rights, and the legislation tells us what we can, and cannot do with your information. For example you can ask for a copy of the personal information we hold about you, although we can ask for a small fee of $20US to cover the costs of collating and sending this to you.

 

You can ask us to stop sending you direct mail, or emails, or ask us to stop processing your details. Finally, if we do something inappropriate with your information, you can request compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website http://ico.org.uk/for_the_public/personal_information

Information Security

We work hard to protect Monitors AnyWhere and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt access to our services that require a user account using SSL.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to Monitors AnyWhere employees and contractors who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Breach Notification

If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.

When This Privacy Policy Applies

Our Privacy Policy applies to all of the services offered by Monitors AnyWhere.

Our Privacy Policy does not apply to services offered by other companies or individuals, including the companies of our users and products or sites that may be displayed to you on devices used by our users. Our Privacy Policy does not cover the information practices of other companies and organisations who advertise our services, and who may use cookies and other technologies to serve and offer relevant ads.

 

GDPR – Data Portability

We want happy customers, not trapped ones. We will not lock you out of your own data. You may export your Online Monitors AnyWhere data at any time you wish during the life of your account. If you discontinue payment, your account will enter a frozen (read-only) state for a period not less than two months during which you may still retrieve and export your data after you have contacted us via email.

Export is limited to a part of your Signage Data (images, videos).

 

GDPR – Your Right to Knowing to What We Know

You have the right to know what we know about you and to see how that data is handled. All Signage and Service data that we have about an account and its users is accessible to the account owner via her/his dashboard. The only data that is not available is the detailed status of the payment process. Any relevant exceptions to those processes will be communicated to you as soon as possible since they mean we did not receive your subscription fee.

You can send requests for information to our support department that we will gladly fullfill, however, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.

 

GDPR – Your Right to Have Your Data Erased

As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first end your subscription. After the subscription has been ended, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.

Disaster recovery and data availability requirements mean that Online Monitors AnyWhere has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.

 

Changes to our Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Version history

  • May 10th 2018: Initial version – compliance with GDPR

If you have any questions do not hesitate to contact us.